The Elephant Dog
Made with love for giants

Shipping Policy

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Thank you for visiting and shopping at The Elephant Dog. The following information sets out the terms and conditions that constitute our Shipping Policy.

  1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

  1. Shipment Processing Time
    Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 1 business day. We will contact you for some reason if there are any delays.

  1. Shipment Locations Domestic Only

The Elephant Dog does not ship internationally at this time. We ship domestic only – anywhere in Australia.

  1. Shipment rates and delivery estimates

We Endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

  1. (a)  Express Shipping
    The order will arrive within 2-4 business days.
  2. (b)  Standard Shipping

The order will arrive within 3-5 business days. Standard Shipping costs

  1. Tracking Options

The Elephant Dog aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1. Domestic Only
All orders delivered within Australia automatically have tracking.

  1. International Customs, Duties and Taxes
  2. Damages

If there is any damage to the packaging on delivery, contact us immediately at woofwoof@theelephantdog.com.

  1. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. The Elephant Dog politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at woofwoof@theelephantdog.com to report missing or lost packages.

  1. Questions

If you have any questions about the delivery and shipment of your order, please see our FAQ page, https://www.theelephantdog.com/faq, or contact us at woofwoof@theelephantdog.com.